Refund Policy

Effective date: 7 November 2026

Rivium AI Agent is run by Rivium Analytics Ltd. This policy sets out when you can get your money back. Nothing in it takes away a right to a refund that the law gives you.

1. Plans

You can get a full refund of any plan payment, monthly or yearly, your first payment or a renewal, if you ask within 7 days of being charged. A refund also cancels the plan it paid for, so it won't renew.

After 7 days, plan payments aren't refunded. You can cancel at any time from Settings → Billing to stop the next renewal.

2. AI credits and SMS credit

You can get a full refund of an AI credit pack or an SMS credit top-up if you ask within 7 days of buying it and none of it has been used. Credit that has been used isn't refunded, and credit has no cash value.

3. How to ask

Email [email protected] from the email address on your account, with the payment reference from your receipt or invoice. The refund goes back to the card or account you paid with, through the payment provider you paid with. Your bank may take a few working days to show it.

4. Changes to this policy

We may update this policy from time to time. We'll post the updated version here and revise the effective date above. A payment is covered by the policy in force on the day you paid.

5. Contact us

Questions about a refund? Email [email protected].