Automate Customer Support with AI Agents
Everything You Need to Scale Customer Support
Powerful AI automation combined with human expertise. Handle thousands of conversations with a fraction of the team.
AI Customer Service Agents
Deploy intelligent AI agents that understand context, answer questions accurately, and resolve issues autonomously using your knowledge base.
Human Handoff
Seamlessly escalate complex conversations to human agents with full context preserved. SLA tracking ensures timely responses.
Multi-Channel Support
Connect WhatsApp, Facebook Messenger, and Instagram DMs. Manage all conversations from a unified inbox.
Knowledge Base RAG
Upload documents, FAQs, and product catalogs. AI agents retrieve relevant information to provide accurate, contextual responses.
Enterprise Security
SOC 2 compliant infrastructure with encrypted credentials, audit logs, and tenant isolation for enterprise deployments.
Analytics & Insights
Track conversation metrics, resolution rates, and agent performance. Export reports and integrate with your BI tools.
Instant Responses
Sub-second response times keep customers engaged. No waiting, no frustration—just instant, helpful answers.
24/7 Availability
AI agents never sleep. Provide round-the-clock support across time zones without hiring night shifts.
Up and Running in Minutes
Simple setup process. No code required. Start automating customer support in four easy steps.
Upload Your Knowledge Base
Import FAQs, product docs, and support articles. Our AI processes and indexes everything for instant retrieval.
Connect Your Channels
Link WhatsApp Business, Facebook Messenger, and Instagram. One-click OAuth setup gets you running in minutes.
AI Agents Handle Conversations
AI agents respond to customers instantly using your knowledge base. They understand context and provide accurate answers.
Humans Take Over When Needed
Complex issues are escalated to your team with full conversation history. Handle exceptions, not routine queries.
Simple, Transparent Pricing
Start free, scale as you grow. No hidden fees, no surprises.
Free
Perfect for testing and small projects
- 50 conversations/month
- 1 AI Agent
- WhatsApp channel only
- View-only inbox
- Basic analytics
- "Powered by Rivium Analytics" badge
- Human agent seats
- Messenger & Instagram
- Priority support
Pro
For growing businesses with active support needs
- 10,000 conversations/month
- 5 AI Agents
- All channels (WhatsApp, Messenger, Instagram)
- Full human agent inbox
- 10 Human Agent seats
- Advanced analytics & exports
- Removable branding
- Email support
- Custom integrations
Enterprise
For large teams with custom requirements
- Unlimited conversations
- Unlimited AI Agents
- All channels
- Unlimited Human Agent seats
- Custom integrations & API
- SSO / SAML
- Dedicated account manager
- SLA guarantee
- On-premise deployment option
Have questions? Check our FAQ or contact us