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Respond instantly on WhatsApp and your website, even while your team is offline.
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One inbox · every channel
Live demo · auto-plays
Watch a conversation, both sides at once.
Left — what your customer sees on WhatsApp. Right — what your team sees in the inbox. AI handles the easy stuff, hands off when it matters.
Setup in 15 minutes
From zero to first reply.
Connect a channel
One inbox for every conversation. Scan a QR code to link WhatsApp in seconds, connect your number to WhatsApp Official through Meta, or add our chat widget to your website or WordPress site.
- ✓WhatsApp (App Link or Official), website chat widget and WordPress plugin
- ✓No Meta business approval required — the App Link option uses the same QR pairing your phone uses
- ✓Live in under 2 minutes per channel — no developer needed
- ✓One unified dashboard regardless of how many channels you wire up
Train your AI
Drop in PDFs, paste your FAQs, or point us at your existing website. Our sitemap-aware crawler builds the knowledge base automatically — your AI grounds every answer in your real docs, not a guess.
- ✓Upload PDF, DOCX, TXT — or auto-crawl your whole website
- ✓Per-agent persona, tone, and language — friendly café vs. formal clinic, all from one platform
- ✓Multi-language out of the box — English, Yoruba, Igbo, Hausa, French, and more
- ✓RAG-grounded — never hallucinates pricing, hours, or product details
Ship & hand off
Your AI handles 80% of conversations on its own. The hard ones auto-route to your team based on who's online and who's free — no one falls through the cracks, no one stares at an empty queue.
- ✓Smart auto-assign — picks idle teammates first, never overloads anyone
- ✓Live presence dots — Online / Idle / Busy / Away on every avatar
- ✓Filter the inbox by AI agent, human teammate, channel, customer, or date range
- ✓One-click Excel + PDF export of any filtered conversation set
Built for real customer service
Everything you need.
Nothing you don't.
AI Agents
Per-channel agent personas. Different voice for sales vs support, all with one knowledge base.
Smart Human Handoff
Presence-aware auto-assign. Idle agents picked first. Leave-conversation re-routes to next available.
Knowledge Base
PDFs, FAQs, full-site crawl. RAG-grounded answers. Your AI can’t hallucinate what isn’t in your docs.
Analytics
Response times, escalation rates, KB gaps, customer satisfaction. Filtered exports to Excel and PDF.
Follow-Up Agents
Abandoned-cart nudges, no-show follow-ups, lead nurture sequences. AI-generated, multi-step, channel-aware.
Integrations
Paystack, Stripe, Flutterwave webhooks for payment events. Custom connectors via API key. Built to extend.
Why our AI is different
Not another chatbot.
Most “AI chatbots” are decision trees with a smile. Ours actually reads your docs and reasons about every reply.
Decision-tree, scripted
- ×Customer types something off-script → “I didn't understand that”
- ×Every new question = manual flow update
- ×Same robotic tone whether you sell shoes or hospital beds
- ×Hallucinates pricing because it has no source of truth
- ×Hands off to humans on EVERY hard question
RAG-grounded, reasoning
- ✓Reads your KB, paraphrases naturally, cites the source
- ✓Add a PDF → it knows the answer 30 seconds later
- ✓Custom persona per agent — friendly café vs formal clinic
- ✓If KB doesn't have it, says so honestly + escalates
- ✓Handles 80%+ on its own. Humans get the real edge cases
Inside the platform
Real product. No mockups.
Three views your team will live in every day. Click a tab to switch.
Filter by AI agent, human teammate, customer, or date range. Export the filtered set to Excel or PDF in one click.
14-day free trial · NGN
Simple, transparent pricing.
Start with a 14-day free trial on Starter or Growth. Plans include monthly AI credits (1 credit = 1 AI reply), and you can top up anytime.
For small businesses getting started
- 2,000 AI credits/month (~450 conversations)
- 1 WhatsApp number (Official or App Link)
- 1 website chat widget + WordPress plugin
- 2 AI agents (standard AI model)
- 3 team seats with live inbox & human handoff
- 10 knowledge base documents (100 MB)
- Lead capture & conversion flows
- Follow-up AI automation
- Guardrails & escalation rules
- Analytics dashboard
- Top up credits anytime
- Email support
- Advanced AI model
- Routing rules & SLA tracking
- CSV export & API access
For growing businesses with more volume
- 10,000 AI credits/month (~2,200 conversations)
- 3 WhatsApp numbers (Official or App Link)
- 5 website chat widgets + WordPress plugin
- 5 AI agents with the advanced AI model
- 10 team seats with live inbox & human handoff
- 50 knowledge base documents (5 GB)
- Smart routing rules between agents
- SLA tracking for human replies
- Follow-up AI automation + WhatsApp templates
- CSV export & API access
- Remove "Powered by Rivium" branding
- Priority email support
Custom volume, onboarding and support
- Custom AI credit volume
- Unlimited WhatsApp numbers & widgets
- Unlimited AI agents & team seats
- Unlimited knowledge base
- Everything in Growth
- Custom integrations & onboarding
- Dedicated account manager
- Priority support with response-time commitment
Compare plans
Everything included in each plan, side by side.
| Features | Starter ₦15,000/mo | Growth ₦35,000/mo | Enterprise Custom |
|---|---|---|---|
| AI credits | |||
| AI credits per month1 credit = 1 AI reply. Advanced-model replies use 10. | 2,000 | 10,000 | Custom |
| Approx. conversations per month | ~450 | ~2,200 | Custom |
| Top up credits anytimeTop-up credits never expire. | |||
| Free trial | 14 days | 14 days | |
| Channels | |||
| WhatsApp numbers (Official or App Link) | 1 | 3 | Unlimited |
| Website chat widgets + WordPress plugin | 1 | 5 | Unlimited |
| AI agent | |||
| AI agents | 2 | 5 | Unlimited |
| Advanced AI model | |||
| Custom persona & tone | |||
| Guardrails & escalation rules | |||
| Knowledge base documents | 10 (100 MB) | 50 (5 GB) | Unlimited |
| Leads & follow-up | |||
| Lead capture & conversion flows | |||
| Bookings & orders in chat | |||
| Follow-up AI automation | |||
| Team & inbox | |||
| Team seats | 3 | 10 | Unlimited |
| Live inbox & human handoff | |||
| Smart routing rules between agents | |||
| SLA tracking for human replies | |||
| Reporting & integrations | |||
| Analytics dashboard | |||
| Weekly reports | |||
| CSV export | |||
| API access | |||
| Remove "Powered by Rivium" branding | |||
| Support | |||
| Email support | Priority | Priority | |
| Custom integrations & onboarding | |||
| Dedicated account manager | |||
Have questions? Check our Knowledge Base or Contact Us
Real customers
From “we should fix this” to “this fixed itself”.
Before Rivium, our WhatsApp inbox was chaos — qualified leads buried under casual inquiries we never had time to answer. Now the AI handles the qualification overnight, and our team only sees serious leads in the morning. Response time went from hours to seconds, and our close rate jumped because no one falls through the cracks anymore.
We tried two of the big international platforms before Rivium — both felt foreign and were priced for businesses three times our size. Rivium just works, in our voice, on the channels our clients actually use. Setup took an afternoon. The AI now handles everything from project inquiries to post-delivery questions while we focus on the creative work.
My DMs used to be a graveyard of missed sales — customers would ask about an item at midnight and I'd see it the next afternoon, after they'd moved on. Now the AI replies instantly with the product details, prices, and what's in stock. I sleep through the night and wake up to filled orders. It's the assistant I always wanted to hire but couldn't afford.
Common questions
FAQ
How long is the free trial?
Do I need a Meta-approved WhatsApp Business account?
Can the AI handle multiple languages?
What happens when the AI doesn't know an answer?
Can I export my conversations?
Is my customer data private?
Can I cancel any time?
Stop losing customers
to slow replies.
Set up in 15 minutes. Reply in seconds. Watch your customer satisfaction climb while you sleep.
No credit card · 14 days · Cancel anytime